Cat Sitting Policy Q&As
WHO WILL VISIT MY CATS?
Me! Since 2001, I have personally taken care of each and every Pets Dig Me cat sitting client. Many pet care services these days rely on a network of employees and contractors, but I feel strongly that cats need stability, not a revolving door. I work hard to earn the trust of each cat on my roster, so that I can be a reassuring presence when their human family is away.
HOW DO I DETERMINE THE BEST SERVICE FOR MY CAT?
Choosing the perfect service for your cat is all understanding their unique personality! Generally, if your cat enjoys company, opting for the double services can be a fantastic choice while you're away. However, some cats may prefer less interaction due to their unsocial nature, in which case a single service might be just what they need. Take into account your cat's shyness for which extra time may be needed for them to relax and let their guard down. Consider whether they have a buddy at home to keep them company. Consider your cat's stress levels when left alone and the duration of your absence, a longer trip may require more support. Do they tend to get into shenanigans if left alone too long? Personally, I favor the double services for social cats as they break up alone time better and add more stimulation throughout your cat's day.
IN THE EVENT OF SNOW OR ICE WILL YOU BE ABLE TO GET TO MY CAT?
Yes! I've keep my route tight so that if there is weather that makes it unsafe to drive, I can walk. I love walking and I have yak trax that make walking in the snow a breeze! My entire service area is very walkable for me so rest assured I will get there!
MY CAT HAS A CAT DOOR THAT HE COMES AND GOES THROUGH IS THIS OKAY?
No, I'm sorry but all cats need to be able to stay inside while under my care. It's the only way I can properly monitor them and I just want them safe and sound upon your arrival home. Secure catios are fine and if you leash walk them, I might be able to do that once we've established a relationship first but no free-roaming.
HOW MUCH NOTICE DO YOU NEED?
For new clients, I need at least one week before you leave in order to have time to do a new client meeting. Once you are on board as a client, I can usually accommodate even last minute requests.
WHAT IF I NEED TO CANCEL A SERVICE?
Cancellations are hassle-free and can be made without fees until the start of a service! Please note that early returns won't qualify for credit or refunds. In case of a genuine emergency that shortens a trip considerably, a credit may be given at my discretion.
WILL YOU MEDICATE MY CAT?
I have lots of experience giving cats medication. I can't, however, guarantee I will be able to medicate all cats but I'm versed in various techniques so I'm quite comfortable doing it. However, although I do medicate, I do not take on first-time clients as medication clients. Cats need to come on board first without medication needs. I am, however, no longer offering a service for injections. There currently is not an extra fee for medication administration.
DO YOU WATCH OTHER PETS IN THE HOUSEHOLD?
I do not sit for households that do not have a cat. As far as other pet companions in the home along with a cat, I'm happy to provide basic fish care for aquariums.
IS IT OKAY IF MY HOUSE CLEANER OR HANDYMAN ENTERS THE HOME WHILE YOU ARE ON DUTY?
My worst nightmare is having a cat escape while you're away and I have realized over the years that not many service providers are as vigilant as I am. I would like to avoid ANY possibility of your cat/s being startled by unusual commotion and dashing out the door. I respectfully request that no other services be preformed inside your home while your cats are under my care.
WILL YOU SHARE A JOB WITH MY FRIEND OR NEIGHBOR?
During the dates I am schedule to watch your cat, due to liability issues I need to be the only one caring for your cat.
DO YOU WORK HOLIDAYS?
Absolutely! I devote my holidays to the business to try and ensure my clients' needs are met even during busy times. With that said, if you normally use friends, neighbors or another pet care service and are just looking for holiday coverage, that isn't something I'm going to be able to accommodate. Since I am a one-woman shop I need to reserved my holiday slots for clients who use me year-round for their cat sitting needs becasue I'm very dedicated to my roster. I also don't charge extra holiday fees with the exception of 7/1 - 7/7. This is 'boom week' which is hard on cats and therefore it's hard on me- extra cuddles are necessary!
WHAT TAKES PLACE AT THE INTRODUCTORY MEETING?
At the free no-obligation meeting, we all get acquainted, humans and felines, at your residence. I will send you paperwork for you to fill out covering service details including pet and home care via email ahead of the meeting, then we can go over in person. I will get keys from you (unless you have a lock box or keyless entry system) so that I can access your home. I do not do zoom meetings. I think it's important to meet you and your cat/s in person as well as it's reassuring for your cat/s to meet me with you there before I come in when you are away.
HOW DO I GET STARTED?
Just email me to go over your needs. If I have room on my roster and it sounds like we may be a good fit we can set up a new client introductory meeting.